Your opinion matters

1

How would you characterise our level of contact?

A

Too frequent

A

Too frequent

B

Just right

B

Just Right

C

Not enough

C

Not enough

2

How would you rate our service?

A

Good

A

Good

B

Excellent

B

Excellent

C

Needs improvement

C

Needs improvement

3

If you’ve had to make a claim, how happy were you with the way we handled it?

A

I have never had to make a claim

A

I have never had to make a claim

B

Excellent

B

Excellent

C

Somewhat happy
(room to improve)

C

Somewhat happy
(room to improve)

4

Would you recommend us to someone you know?

A

Yes

A

Yes

B

Maybe

B

Maybe

C

No

C

No

5

How did you originally hear about us?

A

Online search
(e.g. Google)

A

Online search
(e.g. Google)

B

Third party referral
(e.g. friend or business advisor)

B

Third party referral
(e.g. friend or business advisor)

C

Other
(e.g. advertising, social media)

C

Other
(e.g. advertising, social media)

Please leave us some feedback on what we do well and what we could do to improve

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